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| Test What You Fly?
By Donald Margolies
In this case, I was willing to take the risk of not testing what I flew.
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| A Gentle Touch
By Allan Frandsen
Throughout, a gentle touch paid off, and kept everyone working together toward the same goal.
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| Customer Responsiveness
By Mary Chiu
Overall, I think the team, myself included, became a lot better at approaching communications during this experience.
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| Two Outs, Bottom of the Ninth
By Frank Snow
With the loss of the second Flight Ops Team lead, and only eight months to prepare, I had a sinking feeling in my stomach.
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