Katrina Pugh

By Katrina Pugh and Jo Ann Endo   “Jamming” is an effective technique for sharing organizational knowledge. What do you do when you have valuable knowledge spread among multiple people in multiple organizations, and they don’t consider themselves experts?

By Nancy M. Dixon and Katrina Pugh “Every time we do something again, we should do it better than the last time” has become a familiar refrain. It means the knowledge gained from experience should be used to improve performance of the next similar task.