The NASA knowledge community is a vibrant group of practitioners who actively facilitate knowledge capture, storage, reuse and sharing across the agency. NASA’s knowledge community includes mission directorate, center and organizational Chief Knowledge Officers (CKO), Points of Contact (POC) and Knowledge Services Leads. The community meets face-to-face biannually in accordance with NASA Policy Directive 7120.6 and at the recommendation of the Aerospace Safety Advisory Panel (ASAP) in order to share leading practices; deepen understanding of lessons learned and how they impact mission success and failure; learn from industry partners; and work on agencywide problem-solving.
|Roger Forsgren is the NASA CKO. In response to the Aerospace Safety Advisory Panel (ASAP) recommendation for NASA to establish a single focal point within the agency to develop the policy and requirements necessary to integrate knowledge capture across programs, projects and centers, OCKO leads the effort to develop more consistent knowledge capability across the agency.
Specialty: Lessons learned, knowledge sharing
OCKO Knowledge Services Team
|Tiffany Smith is CKO of NASA’s Aeronautics Research Mission Directorate (ARMD). In this role, Smith coordinates information and processes to support research conducted by NASA’s four aeronautics centers — Ames Research Center, Armstrong Flight Research Center, Glenn Research Center and Langley Research Center — and enable the transformation of aviation to serve future needs, produce demonstrable benefits, and leverage technology advances outside of, as well as within, traditional aviation disciplines.
Specialty: Information architecture, information retrieval, metrics and evaluation
CKO: Tiffany Smith | firstname.lastname@example.org | 202-358-0178
|Donald Mendoza is the CKO for NASA’s Ames Research Center and chairman of the center’s Lessons Learned committee. Mendoza says it’s critical to capture and organize lessons learned to avoid repeating the same mishaps, failures and missteps.
Specialty: Lessons learned, corporate knowledge management
|Bradford Neal serves as the CKO and Chief Engineer at NASA’s Armstrong Flight Research Center (AFRC), and provides independent technical guidance and oversight to Armstrong flight projects to ensure conformance with agency and center standards, policies and processes. Neal says one of Armstrong’s biggest knowledge sharing challenges is allowing people the opportunity to slow down long enough to think about what knowledge they have collected and how to capture and share it.
Specialty: Human interaction, lessons learned
CKO: Bradford Neal | email@example.com | 661-276-3204
|Marton Forkosh serves as the CKO at NASA’s Glenn Research Center (GRC). Forkosh says Glenn has benefited from the insight of local knowledge management leaders from industry and academia who have helped identify gaps in knowledge sharing efforts.
Specialty: Mentorship, strategic planning and implementation
|Edward Rogers serves as the CKO at NASA’s Goddard Space Flight Center (GSFC). Rogers says people love to learn, and the key is to make it easy and interesting by sharing stories that provide context and consequence.
Specialty: Case studies, pause and learn
|Patrick Johnson serves as the CKO of NASA’s Human Exploration and Operations (HEO) Mission Directorate. Johnson champions a culture that understands the importance of continual learning, process improvement and knowledge sharing.
Specialty: Critical knowledge sharing, knowledge transfer
|Jeff Northey is the CKO for NASA’s Independent Verification and Validation (IV&V) Program and leads the IV&V Strategic Communications Office. Northey has helped establish a knowledge strategy that includes a simple model for people to actively acquire, share and apply knowledge.
Specialty: Learning organization, knowledge strategy
CKO: Jeff Northey | firstname.lastname@example.org | 304-367-8250
|David Oberhettinger is the CKO at NASA’s Jet Propulsion Laboratory (JPL). Oberhettinger embraces the challenge of retaining and sharing the wealth of technical knowledge accumulated by the institution, project and individuals.
Specialty: Lessons learned, knowledge management strategy
|Jim Rostohar is the CKO at NASA’s Johnson Space Center (JSC). Rostohar says having the right analytical search tools can be a game-changer in terms of technical search capabilities.
Specialty: Data science, search/tag/taxonomy
|Michael Bell is the CKO at NASA’s Kennedy Space Center. Bell leads the cross-agency Lessons Learned Information System and is instrumental to the work of the lessons learned steering committees. He says sharing knowledge helps spur innovation and new thoughts on solving problems.
Specialty: Lessons learned, innovation
|NASA’s Langley Research Center mission organizations work in cooperation with IT on projects and initiatives that help with knowledge capture, access, sharing and archiving. The center’s Knowledge Services Team has been successful with big data mining and deep analytics – mining knowledge for insights, trends and predictions.
Specialty: Data analysis, enterprise search
|Paul McConnaughey is the Associate Director, Technical, supporting the Office of the Center Director at NASA’s Marshall Space Flight Center (MSFC) and serves as MSFC CKO. McConnaughey says communities of practice with an engineering-driven focus are helping project offices understand that learning lessons and getting smart before they start is a good approach.
Specialty: Communities of practice, lessons learned distilling
|Dan Yuchnovicz is the CKO for the NASA Engineering and Safety Center (NESC). Yuchnovicz says the biggest challenge facing knowledge managers is getting the right information to the right people at the right time in the development cycle.
Specialty: Lessons learned, technical assessment
CKO: Dan Yuchnovicz | email@example.com | 757-864-7272
|NEN Knowledge Services Team
Sarah McCrea | firstname.lastname@example.org | 757-864-7551
Nga Pham | email@example.com | 757-864-9137
Daniel Hoffpauir | firstname.lastname@example.org | 757-864-2105
|Stephen Garber is a Historian in the NASA History Division (NHD) and serves as the Knowledge Services Lead. Garber says history and the knowledge it imparts is important for everybody.
Specialty: History, knowledge sharing
NHD Knowledge Services Team
|Mike Lipka is the Knowledge Services Point of Contact (POC) for the NASA Safety Center. Lipka says he thinks the most relevant and interesting knowledge management activity is peer-to-peer knowledge sharing.
Specialty: Peer-to-peer knowledge sharing, collaboration
NSC Knowledge Services Team
|OCHCO Knowledge Services Team
|OP Knowledge Services Team
|Marc Greenberg is the Knowledge Services Lead for NASA’s Office of the Chief Financial Officer.
OCFO Knowledge Services Team
|Mark Weyland is the Knowledge Services Lead for NASA’s Office of the Chief Health and Medical Officer (OCHMO). Weyland says it takes effort to keep up with new developments and new knowledge, but the payoff is worth much more than the investment.
Specialty: Integration, risk management
OCHMO Knowledge Services Team
|George Albright is CKO of NASA’s Science Mission Directorate (SMD). He has served on various management committees and advisory panels within NASA dealing with the revitalization and reinvention of NASA as a strong systems management culture, and has spoken often at NASA management seminars on leadership, systems engineering, and the facilitation of knowledge based organizations.
Specialty: Knowledge sharing, systems management
CKO: George Albright | email@example.com | 202-358-0356
|Karen Fallon is the Deputy Program Manager for the NASA Scientific and Technical Information (STI) Program and serves as the STI Knowledge Services Lead. Fallon says magic has to happen in the background to connect and tag documents with search words and strong topics to make every piece of information in the esteemed STI collection discoverable.
Specialty: Repository management, discoverability
STI Knowledge Services Team
|Patrick Murphy is the Director of Space Technology Mission Directorate (STMD) Strategic Planning and Integration and serves as the STMD Chief Knowledge Officer.
Specialty: Information visualization, technology development
|John Stealey serves as the Stennis Space Center (SSC) Engineering and Test Directorate Associate Director and the SSC CKO. Stealey says one of the biggest knowledge management challenges is readily accessing historical technical data online, such as design assumptions and calculations that go with drawings.
Specialty: Lessons learned, knowledge capture and application
CKO: John Stealey | firstname.lastname@example.org | 228-688-2236