C 5.0 Knowledge Management

Proficiency Level

• Participates as a project team member to gain an overall understanding of knowledge capture and transfer practices and to gain initial experience in the competency.
• Actively seeks lessons learned and knowledge transfer from other project teams.

Illustrations
Team Practitioners/Discipline Engineers should be able to describe, identify, or define:

• The importance and value of project learning in all stages of a project.
• Lessons learned/best practices from previous programs, projects, and significant studies.
• The steps to use NASA’s Lessons Learned Information System (LLIS).

Proficiency Level

• Leads teams (intact and at a subsystem level) in the execution of the knowledge capture and transfer process.
• Provides guidance and expertise to team members, assisting in resolving issues.
• Develops a Knowledge Management (KM) Plan that outlines knowledge sharing and transfer activities throughout the life of the project.

Illustrations
Team Leads/Subsystem Leads should be able to:

• Communicate the value of project learning in all stages of a project.
• Provide access to subsystem work products to the appropriate users.
• Access relevant lessons learned applicable to the project over the life cycle of all project phases.
• Capture appropriate knowledge and trends relating to project management and engineering issues within the subsystem for input into a knowledge management system.
• Contribute to knowledge capture activities such as pause and learn sessions, case studies, and knowledge-sharing forums.
• Evaluate lessons learned/best practices from previous programs, projects, and significant studies.

Proficiency Level

• Leads teams at the project level in execution of the knowledge capture and transfer process.
• Provides guidance and expertise at the project level, resolving project issues.
• Actively supports the KM Plan implementation for project learning, reflection, and knowledge capture.

Illustrations
Project Managers/Project Systems Engineers should be able to:

• Facilitate or plan project pause and learn sessions to capture lessons learned.
• Develop lessons learned case studies.
• Integrate the knowledge capture and transfer activities for their project.
• Elicit and document lessons learned.
• Direct the activities conducted by Team/Subsystem Lead in relation to this competency.

Proficiency Level

• Leads overall effort, reviews and approves products, resolves issues, and maintains relationships with the highest level internal, external, and international contacts.
• Acts as KM Plan champion in support of all activities for project learning, reflection, and knowledge capture and transfer.

Illustrations
Program Managers/Chief Engineers should be able to:

• Promote and require the effective application of lessons learned/best practices from previous programs, projects, and significant studies.
• Lead and support team knowledge transfer activities.
• Coordinate the development and maintenance of knowledge management systems that are useful for improving decision making, information sharing, and engineering issue resolution.
• Establish proper knowledge management policy and processes.

Proficiency Level

• Participates as a project team member to gain an overall understanding of knowledge-sharing practices and to gain initial experience in the competency.
• Carries out KM Plan activities that support knowledge sharing.

Illustrations
Team Practitioners/Discipline Engineers should be able to describe, identify, or define:

• The distinction between knowledge sharing and knowledge management.
• The distinction between tacit knowledge and explicit knowledge.
• Agency and center practices and resources for capturing and sharing tacit knowledge.
• The value and application of lessons learned/best practices.

Proficiency Level

• Leads teams (intact and at a subsystem level) in knowledge sharing.
• Implements KM Plan activities for knowledge sharing.
• Provides guidance and expertise to team members, assisting in identifying knowledge to share.

Illustrations
Team Leads/Subsystem Leads should be able to:

• Design and facilitate team-based knowledge-sharing activities.
• Procure agency and center resources to support knowledge sharing.

Proficiency Level

• Leads teams at the project level in knowledge sharing in accordance with activities outlined in KM Plan.
• Provides guidance and expertise at the project level, resolving project issues.

Illustrations
Project Managers/Project Systems Engineers should be able to:

• Apply knowledge-sharing activities to enhance project performance.
• Provide examples of the use and contributions of knowledge-sharing activities.
• Encourage the application of knowledge-sharing principles within their project.
• Capture and share the project’s tacit knowledge with other projects at the center and/or agency.
• Contribute documented project lessons to be placed in the NASA/NEN LLIS across all phases of the project.
• Know what agency resources best provide relevant knowledge to their project team.
• Host knowledge sharing/lessons learned forums at the conclusion of projects.

Proficiency Level

• Leads overall effort, reviews and approves products, resolves issues, and maintains relationships with the highest level internal, external, and international contacts.
• Acts as champion for all activities for knowledge sharing as outlined in the KM Plan.

Illustrations
Program Managers/Chief Engineers should be able to:

• Define agency knowledge requirements, resources, and activities.
• Lead strategy to create a culture of knowledge capture and application of lessons learned/best practices.