Crucial Conversations for Accountability (APPEL-vCA)

Upon completion of this course, participants will be able to:

• Hold anyone accountable – no matter the person’s power, position, or temperament.
• Provide compelling feedback– get positive results and maintain good relations along the way. Stay focused on the real issues and avoid getting distracted.
• Determine if gaps in performance are due to lack of ability or lack of motivation.
• Motivate without using power – clearly and concisely explain specific, natural consequences and permanently resolve problems.
• Manage technical projects without taking over – creatively help others avoid excuses, keep projects on track, and resolve performance barriers.
• Move to action – agree on a plan, follow up, engage in good reporting practices, and manage new expectations.