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Notice: This course has been previously called Crucial Accountability.


  • Building & Leading NASA Teams
    Building & Leading NASA Teams

Skill Level: Open to all.

Crucial Conversations® for Accountability teaches a process for managing performance—from coaching through behavioral challenges to helping people identify and achieve goals. Anchored on principles of effective dialogue, this course teaches skills for holding peers accountable regardless of power, position, or authority.

This course is designed for NASA’s technical workforce, including team/subsystem leads, project managers/project systems engineers, and program managers/chief engineers.

Related Resources

Resource Category

Crucial Learning YouTube Channel Website
Chapter 1 of Crucial Accountability (Public) Document

APPEL Library Resource

NASA Galaxie Library NASA Galaxie Library
All supplemental resources are NASA accessible only unless otherwise noted.

Upon completion of this course, participants will be able to:

  • Hold anyone accountable – no matter the person’s power, position, or temperament.
  • Provide compelling feedback– get positive results and maintain good relations along the way. Stay focused on the real issues and avoid getting distracted.
  • Determine if gaps in performance are due to lack of ability or lack of motivation.
  • Motivate without using power – clearly and concisely explain specific, natural consequences and permanently resolve problems.
  • Manage technical projects without taking over – creatively help others avoid excuses, keep projects on track, and resolve performance barriers.
  • Move to action – agree on a plan, follow up, engage in good reporting practices, and manage new expectations.