Crucial Accountability (APPEL-CA)

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Through interactive in-class practice sessions, group discussions, and video examples, this course teaches project and team leads a straightforward step-by-step process for identifying and resolving threats to project success. By learning how to talk about violated expectations in a way that solves problems while improving relationships, participants will learn how to strengthen accountability while eliminating inconsistency, reducing resentment, and improving team and organizational effectiveness.

This course is designed for NASA’s technical workforce, including team/subsystem leads, project managers/project systems engineers, and program managers/chief engineers.

Common Competencies
  • C 2.1 - Staffing & Performance
  • C 2.2 - Team Dynamics & Management
  • C 4.3 - Leadership

Click here to view full competency model.

Related Resources

Resource Category

VitalSmarts YouTube Channel (Public) Website
Chapter 1 of Crucial Accountability (Public) Document

APPEL Library Resources

NASA Galaxie Library NASA Galaxie Library Books 24x7 Library Books 24x7 Library
All supplemental resources are NASA accessible only unless otherwise noted.

Upon completion of this course, participants will be able to:

  • Hold anyone accountable – no matter the person’s power, position, or temperament.
  • Provide compelling feedback– get positive results and maintain good relations along the way. Stay focused on the real issues and avoid getting distracted.
  • Determine if gaps in performance are due to lack of ability or lack of motivation.
  • Motivate without using power – clearly and concisely explain specific, natural consequences and permanently resolve problems.
  • Manage technical projects without taking over – creatively help others avoid excuses, keep projects on track, and resolve performance barriers.
  • Move to action – agree on a plan, follow up, engage in good reporting practices, and manage new expectations.


Interested in taking this course? Click the date(s) below to register through SATERN.

Registration Question? Contact the training specialist below for assistance.

Nicki Lunan
(321) 867-6812

Click here to watch a video tutorial of the APPEL Course Registration Process.



Barbara Hauser has dedicated her career to helping global leaders achieve growth in their business objectives and significance in their professional lives. The spark that animates Barbara’s coaching and facilitation work is her entrepreneurial spirit and disciplined approach to learning for the sake of growth. The experience that grounds her interventions in real-world business issues has been culled from a wide range of clients in multiple industries within both the US and Latin America. Having lived and worked in Latin America for over thirty years, Barbara is exceptionally effective at facilitating in Latin American and global business settings and cultures.


Curriculum Question? Contact the curriculum lead below for assistance.

Ramien Pierre

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