"This course was very useful and gave us tools to navigate tricky situations. I expect to apply some of the analysis framework to thinking and preparing about crucial conversations."
"In my job(s) I have needed and cultivated these skills over the years and this course added some tools to my tool box, reaffirmed some of the others."
"This training built on the Crucial Conversations class and expanded the skills gained from both courses. I have used some of the skills learned since each class and consistently continue to do so."