Back to Top

Notice: This course has been previously called Crucial Conversations.


  • Building & Leading NASA Teams
    Building & Leading NASA Teams

Skill Level: Open to all.

At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations. The award-winning Crucial Conversations® for Mastering Dialogue course gives people the skills to transform disagreement into dialogue for improved relationships and results. With skills to speak their minds honestly and respectfully, people collaborate better, make better decisions, and foster workplace cultures of trust and respect.

This course is designed for NASA's technical workforce including team members/discipline engineers and team/subsystem leads.

Related Resources

Resource Category

Crucial Learning YouTube Channel Website
Goddard Search Repository: Case Studies (Public) Website

APPEL Library Resource

NASA Galaxie Library NASA Galaxie Library
All supplemental resources are NASA accessible only unless otherwise noted.

Upon completion of this course, participants will be able to:

  • Utilize a powerful approach to confidently and skillfully handle difficult conversations that can arise in professional and personal lives.
  • Resolve disagreements and accurately address concerns by talking respectfully, candidly, and skillfully with someone in a safe way.
  • Build acceptance rather than resistance and give and receive feedback in a way that enhances relationships and improves results.
  • Discuss how to speak persuasively, not abrasively such to effectively talk about high-stakes, emotional and controversial topics.
  • Illustrate how to foster teamwork and get the right people involved in a way that ensures better decision making and guarantees commitment and conviction.