Crucial Conversations (APPEL-CC)

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This course teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), your organization will begin to surface the best ideas, make the highest-quality decisions, and then act on those decisions with unity and commitment.

This course is designed for NASA's technical workforce including team members/discipline engineers and team/subsystem leads.

Project Management Competencies
  • PM 2.0 - Stakeholder Management
Common Competencies
  • C 2.2 - Team Dynamics and Management
  • C 4.1 - Mentoring and Coaching
  • C 4.2 - Communication
  • C 4.3 - Leadership

Click here to view full competency model.

Related Resources

Resource Category

Confrontation: What's the Best Approach Skillsoft Course


Critical Knowledge Resources

Resource Category

Goddard Search Repository: Case Studies (Public) Website

APPEL Library Resources

NASA Galaxie Library NASA Galaxie Library Books 24x7 Library Books 24x7 Library
All supplemental resources are NASA accessible only unless otherwise noted.

Upon completion of this course, participants will be able to:

  • Utilize a powerful approach to confidently and skillfully handle difficult conversations that can arise in professional and personal lives.
  • Resolve disagreements and accurately address concerns by talking respectfully, candidly, and skillfully with someone in a safe way.
  • Build acceptance rather than resistance and give and receive feedback in a way that enhances relationships and improves results.
  • Discuss how to speak persuasively, not abrasively such to effectively talk about high-stakes, emotional and controversial topics.
  • Illustrate how to foster teamwork and get the right people involved in a way that ensures better decision making and guarantees commitment and conviction.


Interested in taking this course? Click the date(s) below to register through SATERN.

Registration Question? Contact the training specialist below for assistance.

Nicki Lunan
(321) 867-6812

Click here to watch a video tutorial of the APPEL Course Registration Process.



Candace Bertotti began working in live media, and then served seven years at the U.S. Department of Education. Candace works with a wide range of audiences (from CEOs to coal miners), industries (from healthcare to high-tech), and organizations (from Homeland Security to Honda, Google, Mars Snack Foods, and others). For five years Candace taught negotiation, decision-making and crisis leadership at the University of Maryland’s Center for International Development and Conflict Management. Candace currently teaches negotiation at Georgetown Law School, and serves as a mediator for child abuse cases in D.C. Superior Court.
Kevin Brown has been training and developing individuals for over 25 years. Previously, Kevin worked closely with leaders of a large pharmaceutical company to implement Crucial Conversations training as part of a major culture change initiative. In three years, Kevin trained more than 500 managers and employees from all divisions including sales, marketing, sales operations, finance, research, and human resources. As a result, employees who once experienced critical issues that halted productivity were able to address and resolve their problems within their teams in such a way as to create improved results.
Traci Chevraux has more than 18 years of experience as a facilitator, speaker, coach and organizational consultant. She balances theory, experience, and practice with the organizations she works with to maximize their potential through increased effectiveness, results-driven strategy, and strengthened vital behaviors. Traci’s approach to facilitation embraces the concept of experiential learning and high-level discussion to give participants the chance to learn by engaging with the context.
Steve Childs spent 18 years in the pharmaceutical industry, where he started as a sales representative and was promoted to head of a marketing division, then head of a sales division, and eventually to the leadership development team. In 2009, Steve started his own consulting company specializing in leadership development and began working with VitalSmarts. Steve’s goal is to engage learners in an active process to increase retention and post-learning application.
Doug Finton began his career with the Volkswagen Group specializing in management training, and eventually becoming the manager of Learning and Development for the North American region. He left Volkswagen in 1996 to become a leadership and organization development consultant for clients in the United States and Germany. Doug has worked with the authors and researchers of VitalSmarts for 13 years, and holds the exclusive title of Senior Master Training.
Barbara Hauser has dedicated her career to helping global leaders achieve growth in their business objectives and significance in their professional lives. The spark that animates Barbara’s coaching and facilitation work is her entrepreneurial spirit and disciplined approach to learning for the sake of growth. The experience that grounds her interventions in real-world business issues has been culled from a wide range of clients in multiple industries within both the US and Latin America. Having lived and worked in Latin America for over thirty years, Barbara is exceptionally effective at facilitating in Latin American and global business settings and cultures.
Murray Low is an international consultant, trainer, and thought leader in culture change and leadership development. For more than 26 years, he has designed and implemented major corporate change initiatives in the public and private sectors including the pipeline, oil and gas, steel, and pharmaceutical industries. Murray has the ability to help people at all levels, from executives to frontline managers achieve better results by applying high-leverage vital behaviors.


Curriculum Question? Contact the curriculum lead below for assistance.

Ramien Pierre

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