"Every crucial conversation that is either missed or happens poorly costs NASA a substantial amount of money. By improving skills needed to have effective crucial conversations NASA becomes more efficient safer and reduces costs."
"The course provided a very efficient method to address concerns and disagreements in a methodological fashion even when emotions tend to take over. I have been able to use the method in several instances and results were great every time."
"Although I often know how to go about resolving conflicts gaining commitment and speaking persuasively I often don't take the time to do it. Gaining these additional skills and application experiences convince me it is worth the effort."