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Space Shuttle Orbiter Columbia STS-107 mission is launching toward space from launch pad 39A at Kennedy Space Center on January 16, 2003. Credit: NASA
Critical Knowledge inSight: Communication Lessons from the Columbia Tragedy

Good communication is a two-way street that requires those delivering and receiving communication to pay attention to some key rules to be effective.

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Screenshot of Keith Walyus looking at the camera and speaking during his interview. Credit: NASA
Critical Knowledge inSight: Stay Focused on the Mission

A program manager needs to stay mission-focused in order to reach success.

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Screenshot of Terry O'Malley speaking and gesturing with his hand during his interview. Credit: NASA
Critical Knowledge inSight: Challenges of Out-of-House Project Work

Out-of-house work brings some specific challenges for a NASA project manager.

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Screenshot of Bob Faw speaking during his interview. Credit: NASA
Critical Knowledge inSight: Psychological Safety for Effective Team Communication

Psychological safety and intentional meeting design and execution are important elements for collecting diverse ideas from your team.

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Screenshot of Carin Gendell during her interview, smiling and facing the camera. Credit: NASA
Critical Knowledge inSight: Common Team Challenges and Advice for Team Leaders

Team leads have a responsibility to help position their team to be successful.

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A view of one of the large test structures located at the Launch Equipment Test Facility (LETF) on Oct. 19, 2020, at NASA’s Kennedy Space Center in Florida. The LETF is a unique set of structures, equipment and tools built to test full-scale umbilicals and release mechanisms for the space shuttle. Credit: NASA/Kim Shiflett
Critical Knowledge inSight: First-time Build Challenges are Inevitable

New technologies and their risks are difficult to characterize and provide important opportunities for lessons learned and process improvements.

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Screen shot of David Wilcox speaking during his interview. Credit: NASA
Critical Knowledge inSight: Best Practices for Managing Small Projects

Small projects have unique characteristics that should be closely observed to help achieve a successful outcome.

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A group photo of people in white hard hats. Credit: NASA
Critical Knowledge inSight: Focus on People to Prevent Mistakes and Their Consequences

A program/project manager should spend time building relationships and interacting with their team in the work environment.

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Screenshot of Doug Hensch smiling during his interview. Credit: NASA
Critical Knowledge inSight: Building Resilience

A project manager can build resilience skills to perform better on the job.

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