"I learned that the emphasis in preparing for negotiations was big. Not only do you need to go into a negotiation with a goal but you need a well-defined most desired outcome least acceptable agreement and to identify specific alternatives in the event an agreement can't be reached. The other piece of this is that you should do sufficient research to identify the opposite party's most desired outcome goal and least acceptable agreement."
"This was a great overview of the negotiation process and the various steps involved along with a beginning understanding of each step. One important nugget I now know is to focus on the interests rather than the positions which forces one to be observant and questioning."
"Most of my work interaction involves some level of negotiation whether it's between me and the customer my boss or another colleague. This class gave guidance to make those negotiations positive and win-win."