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Managing in an Unsettled Environment
Managing in an Unsettled Environment

By Scott J. Cameron   Government service has historically been associated with a relatively stable work environment, at least when compared with private-sector organizations forced to continually adapt to shifting market forces in the pursuit of survival and profitability.

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Volunteers Wanted: Best Practices from Volunteer Organizations

By Keith L. Woodman   I once had a NASA project manager who was notoriously hard to work with lament that people were leaving his project as fast as they could. Another project manager, who had no trouble retaining people, told me one of his secrets to success was to manage team members like volunteers. […]

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The Knowledge Notebook: The Meaning of Meaning

By Laurence Prusak A while ago I asked a number of colleagues, clients, and friends the following question: “If the word ‘knowledge’ were somehow banned from the English language, what existing word could take its place?”

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Jean-Jacques Dordain: The Next Generation

Jean-Jacques Dordain, Director-General of the European Space Agency (ESA), tells the next generation that they have no choice other than to be better than those who came before them. (This event was recorded during the Academy’s Masters with Masters #5 at the 2010 International Astronautical Congress in Prague, Czech Republic.)

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Jean-Jacques Dordain: Mutual Understanding

Jean-Jacques Dordain, Director-General of the European Space Agency (ESA), explains that having a mutual understanding is the essence of international cooperation. (This event was recorded during the Academy’s Masters with Masters #5 at the 2010 International Astronautical Congress in Prague, Czech Republic.)

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Charlie Bolden: On Compromise

NASA Administrator Charlie Bolden says that without compromise, you will never win. (This event was recorded during the Academy’s Masters with Masters #5 at the 2010 International Astronautical Congress in Prague, Czech Republic)

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Sunlight illuminated the lingering oil slick off the Mississippi Delta on May 24, 2010. Photo Credit: NASA
Academy Case Study: The Deepwater Horizon Accident Lessons for NASA

May 10, 2011 Vol. 4, Issue 3   The events leading up to the Deepwater Horizon accident offers several cautionary lessons for NASA.

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Crew Resource Management Improves Decision Making

  By Jerry Mulenburg   People make decisions, and people are fallible. So how can we make the best decisions in a particular situation given the information available? Crew resource management techniques designed for aircraft emergencies can help.

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In This Issue (ASK 42)

Don Cohen, Managing Editor   In his article on a technique devised to help pilots and others deal with emergencies (“Crew Resource Management Improves Decision Making”), Jerry Mulenburg sums up the core actions of crew resource management as “see it, say it, fix it.”

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